Privacy Policy — 345wl Online Gaming Platform Pakistan

This Privacy Policy explains what personal data 345wl collects from Pakistan-based players, how it is used, who it may be shared with, how long it is kept, and what rights you have over your own information. Please read it alongside our Terms and Conditions.

Last updated: June 2026  ·  Effective immediately upon registration

Six Things You Should Know About How 345wl Handles Your Data

These cards summarise the most important points. The full detail is in the policy text below.

What We Collect

Name, date of birth, contact details, payment information, device and browser data, and gameplay/betting activity. We collect only what is necessary to run your account and process your transactions.

How We Use It

To operate your account, process PKR deposits and withdrawals, verify your identity, deliver bonuses, provide customer support, and detect fraud or suspicious activity. Not to sell to third-party advertisers.

Who We Share With

Payment processors (JazzCash, Easypaisa, banking partners), identity verification services, and fraud prevention providers. Data is not sold. It may be disclosed to authorities where required by applicable law.

How We Protect It

All data travels over TLS/SSL encryption. Account passwords are hashed and never stored in plain text. Payment card data is handled by PCI-compliant processors — 345wl does not store full card numbers on its own servers.

Your Rights

You can request to view, correct, or delete your personal data. You can opt out of marketing communications at any time via account settings or by contacting support. Requests are processed within a reasonable timeframe.

How Long We Keep It

Account data is retained for as long as your account is active and for a standard period after closure to meet financial record-keeping obligations. Marketing preferences and consent records are kept separately and can be withdrawn at any time.


1 About This Policy

This Privacy Policy applies to 345wl and covers all personal data processed in connection with your use of the platform — including the website, the Android app, and any other access method. By creating a 345wl account, you confirm that you have read and understood this policy.

"Personal data" in this policy means any information that can identify you directly or in combination with other information — your name, phone number, email address, CNIC number, financial data, device identifiers, and similar details.

Scope: This policy covers data collected from players based in Pakistan. All financial data is processed in PKR. Data processing is carried out by 345wl and its approved service providers.

2 Data We Collect

345wl collects different categories of personal data depending on the context of your interaction with the platform. The main categories are:

Category Examples Purpose
Identity Data Full name, date of birth, CNIC / passport number Account registration, age verification, KYC compliance
Contact Data Phone number, email address Account communications, support, security alerts
Financial Data JazzCash / Easypaisa wallet number, bank account details, transaction history Processing PKR deposits and withdrawals
Technical Data IP address, device type, browser, operating system, session timestamps Platform operation, fraud detection, security
Usage Data Pages visited, games played, bets placed, session durations Platform improvement, responsible gaming monitoring
Communications Data Support chat logs, email correspondence Resolving queries, quality assurance, dispute resolution
Minimal collection: 345wl does not collect data beyond what is required for legitimate platform operation. We do not request access to your device contacts, camera, or location beyond what the Android app requires to function correctly.

3 How We Collect Data

We collect personal data through several methods:

  • Direct input: Information you provide when registering your account, completing KYC verification, making a deposit, or contacting our support team.
  • Automated collection: Technical and usage data collected automatically when you access the platform — via cookies, server logs, and app analytics.
  • Third-party sources: Identity verification services may confirm or supplement the identity data you provide. Payment processors provide transaction confirmations and references.

When you use a JazzCash or Easypaisa wallet to deposit into 345wl, the payment provider confirms the transaction to us. We receive a transaction reference and the amount — we do not receive your mobile banking PIN or password at any stage of this process.

4 How We Use Your Data

The personal data 345wl collects is used for the following purposes:

  • Creating and managing your player account
  • Verifying your identity and age to meet responsible gaming obligations (adults 18+ only)
  • Processing PKR deposits and withdrawals via your registered payment method
  • Issuing bonuses and applying VIP programme benefits to your account
  • Providing customer support and resolving disputes
  • Monitoring for fraudulent activity, bonus abuse, and prohibited conduct
  • Monitoring gameplay patterns to identify responsible gaming concerns and apply self-exclusion or limit tools where appropriate
  • Sending transactional communications — deposit confirmations, withdrawal notices, security alerts
  • Sending promotional communications where you have opted in (see Section 11)
  • Improving the platform based on aggregated, anonymised usage data
No data selling: 345wl does not sell your personal data to third-party advertisers, data brokers, or marketing companies. Your information is used for the purposes listed above and no others without your explicit consent.

5 Legal Basis for Processing

345wl processes your personal data on the following legal grounds:

  • Contract performance: Processing necessary to create your account, process your bets and payments, and deliver the services you have signed up for.
  • Legal obligation: Processing required to verify your identity, meet anti-money-laundering obligations, and comply with any applicable regulatory reporting requirements.
  • Legitimate interests: Fraud prevention, platform security, responsible gaming monitoring, and improving the platform. We assess that these interests are proportionate and do not override your fundamental privacy rights.
  • Consent: Marketing communications and non-essential cookies. You can withdraw this consent at any time without it affecting your account.

6 Sharing Your Data

345wl shares personal data with third parties only where necessary and only with parties that have committed to treating it with appropriate care. The categories of recipients are:

  • Payment processors: JazzCash, Easypaisa, Raast partners, banking institutions, and card payment networks receive the financial data necessary to process your PKR transactions.
  • Identity verification providers: Third-party KYC services may receive your identity documents to confirm their authenticity. These providers operate under strict data processing agreements.
  • Fraud and security providers: Services that help 345wl detect unusual account activity, potential fraud, and security threats receive technical and usage data necessary for their function.
  • Game providers: Casino game and sports data providers receive session identifiers required to deliver games and settle bets. They do not receive your full personal profile.
  • Legal and regulatory authorities: Where required by applicable law or in response to a lawful request, 345wl may disclose data to relevant authorities. We do not disclose data voluntarily beyond what is legally required.
Data processing agreements: All third-party service providers that receive personal data from 345wl are bound by data processing agreements that restrict how they may use that data and require them to maintain appropriate security standards.

7 Cookies & Tracking Technologies

345wl uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. There are three main categories of cookies used on 345wl:

  • Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and cookies that remember your language and currency preferences. You cannot opt out of essential cookies without affecting platform functionality.
  • Analytics cookies: Used to understand how players navigate the platform — which pages are visited most, where sessions end, and how features are used. This data is aggregated and anonymised. You can opt out via the cookie preferences in your account settings.
  • Marketing cookies: Used to track whether you arrived at 345wl via a promotional link, and to deliver relevant promotions within the platform. These require your explicit consent and can be withdrawn at any time.

You can manage cookie preferences in your browser settings in addition to any in-platform controls. Blocking all cookies will affect your ability to stay logged in and use certain features.

8 Data Security

345wl takes the security of your personal data seriously. The platform uses the following security measures to protect the data we hold:

  • All data transmitted between your device and 345wl servers travels over TLS 1.2 or higher encryption (the padlock you see in your browser).
  • Account passwords are stored as salted hashes — we cannot read your password, and neither can any 345wl employee.
  • Full payment card numbers are never stored on 345wl servers. Card processing is handled by PCI DSS-compliant payment processors.
  • Access to personal data within 345wl's systems is restricted to staff who need it to perform their role. Access logs are maintained.
  • 345wl conducts regular internal reviews of its data security practices.
Data breach response: In the unlikely event of a data breach that creates a risk to your rights and freedoms, 345wl will notify affected players promptly with details of what data was involved and what steps are being taken. You should also keep your own device and account secure — do not share your 345wl login with anyone.

9 Data Retention

345wl retains personal data for as long as it is needed for the purposes described in this policy. Specific retention periods are as follows:

  • Active account data: Retained for the duration of your active account relationship with 345wl.
  • Transaction and financial records: Retained for a minimum of five years after the transaction, in line with standard financial record-keeping obligations.
  • Identity verification documents: Retained for the duration of the account and for up to five years after account closure.
  • Support communications: Retained for up to two years after the matter is resolved, to support quality assurance and dispute resolution.
  • Marketing consent records: Retained until you withdraw consent, plus a short period to document that withdrawal.
  • Self-exclusion records: Retained for the full duration of the exclusion plus a period after its end to prevent inadvertent re-registration during a cool-off window.

When data is no longer required for any legitimate purpose, it is securely deleted or anonymised. Anonymised data may be retained indefinitely for platform analytics and statistical reporting.

10 Your Rights Over Your Data

As a 345wl player, you have the following rights in relation to your personal data. To exercise any of these rights, contact 345wl support via the live chat in your account or by emailing the address in the footer of this page.

Right of Access

Request a copy of the personal data 345wl holds about you. We will respond within a reasonable timeframe, typically within 30 days.

Right to Rectification

If any of your personal data is inaccurate or incomplete, you can request that it be corrected. Contact support with the specific details to be updated.

Right to Erasure

You can request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations for financial records.

Right to Restrict Processing

You can ask us to pause the processing of your data in certain circumstances — for example, while the accuracy of data you have contested is being verified.

Right to Data Portability

Where processing is based on your consent or on a contract, you can request a copy of the data you provided in a structured, machine-readable format.

Right to Object

You can object to processing based on legitimate interests, including direct marketing. Once you object to marketing, we will stop immediately.

Response timeframe: 345wl aims to respond to all data rights requests within 30 days. Complex requests may take longer, in which case we will notify you of the extended timeline. Requests are free of charge unless they are manifestly unfounded or repetitive.

11 Marketing Communications

345wl may send you promotional emails, SMS notifications, or in-app messages about new bonuses, promotions, PSL betting offers, and platform updates if you have opted in to receive them. You can change your marketing preferences at any time in your account settings, or by contacting support.

Opting out of marketing communications does not affect transactional communications — you will still receive deposit confirmations, withdrawal notices, security alerts, and essential account communications regardless of your marketing preferences.

Unsubscribing: Every marketing email from 345wl includes an unsubscribe option. Clicking it removes you from all marketing lists immediately. Changes to in-app notification preferences can be made in your account notification settings.

12 Children's Privacy

345wl is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a person under 18 has registered on 345wl or accessed the platform using your account, please contact support immediately.

If 345wl becomes aware that an account belongs to an underage person, the account will be suspended, personal data will be handled in accordance with our data retention obligations, and the matter will be investigated. Do not allow minors to access your device when you are logged in to 345wl.

13 Third-Party Links

345wl may contain links to third-party pages or services — for example, game provider pages or payment gateway interfaces. This Privacy Policy applies only to data processed by 345wl. Third-party websites and services operate under their own privacy policies, which 345wl has no control over.

We recommend reviewing the privacy policy of any third-party site before providing personal information to it. 345wl is not responsible for the privacy practices of external services accessed via links from the platform.

14 Changes to This Privacy Policy

345wl may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we use, or to comply with applicable requirements. When material changes are made, we will notify registered players via email or an in-platform notification before the changes take effect.

The date at the top of this page shows when the policy was last updated. Continued use of 345wl after changes take effect constitutes your acceptance of the revised policy. If you do not agree with the revised policy, you should stop using the platform and contact support to request account closure.

15 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data has been handled, please contact 345wl through one of the following channels:

  • Live chat: Available 24/7 within your 345wl account — the fastest way to reach us for account-specific queries.
  • Email: [email protected] — use this for detailed data rights requests or written correspondence.

For data rights requests, please include your registered account email address or phone number and a clear description of the request so we can locate your account and respond accurately. Identity verification may be required before we can action a data rights request.

Related documents: This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming page, both of which contain additional information relevant to your account and your rights on 345wl.

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